This page contains information to help you navigate when to seek jurisdiction assistance, adding users to your application, and technical issues.

Contact the jurisdiction when you need to:

  • Determine if a Permit is Required
  • Inquire about Plan Review and Permit Issuance Timelines
  • Request a Refund
  • Update a City Business License
  • Change or Update permit  Applicant, Contractor, or Delegate
  • Request Permit Changes
  • Remove an Applicant No Longer Associated with Permit
  • Inquire About Permit Fees

See instructions Delegates – Adding other users to your Applications on adding another MyBuildingPermit user to your Plan Review Application so they can:

  • Pay Invoices
  • View Dashboards
  • Upload Documents
  • Receive Application Emails

Support is available Monday-Friday, 7am-5pm PST. For technical assistance, contact the IT Support Desk at